The Haven Group · Legal
Plans, payments and refunds
Last updated 22 October 2026
Some details are still being confirmed; they are highlighted until they are final.
Listing on the Free plan costs nothing; Premium and Business are paid in advance by M-Pesa, never renew automatically, and can be refunded in the cases below.
Plans and prices
| Plan | Per month | Per year | Listings | Photos per listing | Stays up | Extras |
|---|---|---|---|---|---|---|
| Free | KES 0 | KES 0 | 1 | 8 | 30 days | Reviewed within 2 working days |
| Premium | KES 2,500 | KES 25,500 (15% off) | 5 | 25 | 60 days | Video tours, featured 7 days a month, reviewed within 1 working day |
| Business | KES 9,500 | KES 91,200 (20% off) | 25 | 40 | 90 days | Everything in Premium, home page placement, 3 colleague seats, reviewed the same working day |
Prices include VAT confirm whether prices include 16% VAT. We may change prices for future periods; a price you have already paid does not change.
Paying
- Choose a plan in My account and enter your M-Pesa number.
- Approve the M-Pesa prompt on your phone with your PIN.
- Your plan starts as soon as Safaricom confirms the payment, and we send a receipt by email.
We never ask for your M-Pesa PIN, and we never ask you to send money to a personal number.
Renewing and ending
- Plans do not renew automatically. We remind you 5 days before your plan ends, and you renew by paying again.
- Paying again before your plan ends adds the new period on to the end of the current one.
- You can move up to a bigger plan at any time; you can choose a smaller plan once the current one ends.
- When a plan ends, your account moves to Free. Listings already on the site stay up until their own end date, but you cannot add listings beyond the Free allowance, and Free rules apply when you renew them.
Refunds
We refund in full, to the M-Pesa number that paid, within 7 days, if:
- you were charged twice, or charged for a plan that did not start;
- you ask within 7 days of paying and have not yet published a listing or used a featured week under that plan;
- a fault on our side kept your listings off the site for more than 3 days in a row.
Otherwise, payments are not refundable for the unused part of a period. This does not affect your rights under the Consumer Protection Act, 2012.
To ask for a refund, email thehavengroup5@gmail.com with your M-Pesa receipt number.
Agency fees
This policy covers plans on the website only. Commission and fees for property sold or let through The Haven Group as agent are set out in a separate written agreement for each transaction.